To simplify this process, it's necessary to understand what this communication strategy consists of, including: Reflective listening is a complex skill which requires you to commit to it long-term before you start noticing its positive impact on your relationships and conversations. Helping people to connect with others and build strong personal and professional relationships Helping people find effective solutions to their own problems Helping people deal more effectively with their emotions and express them in words Increasing the listener's understanding of the speakerĪllowing you to test your accuracy in hearing what others sayĮliminating situations in which you're inattentive in a conversation Simplifying giving and receiving feedback in and out of work Showing that the listener is willing to attend to the speaker's point of view Reassuring the speaker that the other person cares to hear them When one engages both their hearing and understanding during this process, they can experience and observe various benefits of reflective listening, including: Thanks to reflective listening, you can follow the thoughts and feelings of others and understand their perspective. As a result, the business is more likely to gain a positive reputation over its competitors. When customers feel their issues are being taken seriously, they're more likely to buy from the business again. Therefore, people are more likely to take on criticism from others and learn from their mistakes.Īdditionally, if the business runs on daily customer interactions such as in a supermarket or other retail setting, it could be beneficial to include reflective listening in customer care training. Reflective listening also offers the chance for people to gain invaluable feedback. As employees learn to understand and absorb each other's views and actions, they can go on to complete tasks in a more informed way. Reflective listening also has the potential to increase productivity levels. Related: How to be a good communicator (16 steps for you to follow) Increase productivity In theory, this can help employees let go of any harboured resentments against each other and improve collaboration. Successful communication helps peers to discuss their points in a healthy and non-judgmental way, supporting any conflict through to a full resolution. In addition, reflective listening can dramatically reduce the number of workplace conflicts that may occur. As employees learn to listen to each other in a balanced and respectful way, they have a better chance of supporting each other in their daily work tasks. One way reflective listening can create a more harmonious workplace is through trust. Here's why this communication strategy is useful at work: Build trust and avoid conflict Understanding the importance of reflective listening in the workplace can help you expand your skill set, especially around leadership and management. Related: How to improve your active listening skills The importance of reflective listening in the workplace He hoped that reflective listening would help his patients feel more at ease in their sessions and be willing to dive deeper into their thought processes. The psychologist designed this process as part of his client-centred therapy practices. The term reflective listening was first coined by American psychologist Carl Rogers in the late 1950s as part of his academic paper of the same name. As a result, both people feel better connected and understood by each other. This helps the speaker feel valued and respected. The listener then offers a new point to confirm their understanding. This involves listening to their point of view without interjecting your own opinion. To achieve an effective reflective listening process, it's important to first understand what the speaker is truly saying. Reflective listening is a multi-step communication strategy that aims to increase understanding between two people. In this article, we discuss what reflective listening is, its importance in the workplace, its benefits and how to improve your own reflective listening skills. It is helpful to learn about the reflective listening technique and its importance in the workplace. Practising it can have a significant impact on your ability to listen, hear and understand other people's messages and ideas. Reflective listening is a key skill that can help you communicate effectively.
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